The established policy of DK Thermal Limited is to provide their customers with products that satisfy their needs and expectations in terms of quality, service and price, delivered in conformance with the industry devised standard (IPC-A-600) or as specified by the customer.
Through continuous improvement of products and processes our aim is to deliver to our customers with zero defect products fit for purpose.
DK Thermal Limited commits itself to continuously improve and expand its competitive leadership in quality, cost and service in joint partnership with their shareholders, employees, suppliers and customers.
The company’s quality system is in accordance with the requirements of ISO9001. This is considered to be the minimum standard to be achieved by the company, to ensure that the requirements of our customers are met.
The quality procedures are mandatory. No deviations or unauthorised changes are permitted. All DK Thermal employees, whether directly involved with product quality or not, must comply with them.
The Quality Department has been given the responsibility and authority to ensure that this policy is established, enacted and that the quality system is periodically reviewed to improve its suitability and effectiveness.
It is our belief that a quality conscious company will build on its own reputation; therefore, a programme of controlled quality is operated from receiving quality sensitive materials, through the process to despatch and or customer returns.
Each employee is made aware of the need to continually improve performance and workmanship (Attention to detail) wherever possible and thus provide the best service possible.